Frequently Asked Questions

Orders placed before 2 PM IST ship the same business day. Metro cities: 1–2 business days. Tier-2 cities: 2–3 days. Tier-3 & smaller towns: 3–5 days. Northeast & islands: 5–7 days. Made-to-order handcrafted pieces add 1–2 days before dispatch.

Yes — delivery is free across India on orders of Rs. 499 and above. Below Rs. 499 a small delivery fee applies, and it is always shown in your cart and at checkout before you pay.

As soon as your parcel is handed to the courier we send the tracking link by email and SMS. You can also check the latest status any time on our Track Order page using your order number.

We deliver to 19,000+ pincodes across India. Check yours with our pincode checker — it also tells you whether Cash on Delivery is available there and the expected delivery window.

Not yet — Rynoka currently ships within India only. International delivery is on our roadmap; write to support@rynoka.com and we will let you know when it goes live.

UPI (GPay, PhonePe, Paytm, BHIM), credit & debit cards (Visa, Mastercard, RuPay, Amex), net banking, popular wallets, EMI on select cards, and Cash on Delivery.

Yes, on 19,000+ pincodes for orders up to ₹5,000. A small ₹29 handling fee applies (waived on orders above ₹1,499). Prepaid orders get an extra ₹50 off with code PREPAID50.

Yes. Payments are processed by a PCI-DSS compliant payment gateway over an encrypted connection, and your full card details are never stored on our servers.

We offer 3-day easy returns from the date of delivery on unused items in their original packaging with tags intact. Anything damaged, defective or wrong is replaced or refunded — no questions asked. Full details on our Returns & Exchange page.

WhatsApp us on +91 90542 53864 or email support@rynoka.com with your order number, what went wrong, and a photo. We arrange a free reverse pickup, usually within 2–3 business days.

Yes. Ask for an exchange within the 3-day window and we ship the replacement size once the original is picked up, subject to stock. If your size is sold out we refund you in full instead.

Hygiene-sensitive items (innerwear, earrings), products that have been used, washed or assembled, anything missing its original packaging or tags, and change-of-mind returns on made-to-order handcrafted pieces. None of this applies if the item arrived damaged or wrong — we will always make that right.

No. Rynoka began with kids' toys and is now a multi-category store: Kids (toys), Women (kurtis, tunics, shirts, dresses, palazzos), Men (t-shirts, shirts) and Handcrafted (kamarbandh & waist panels). Browse everything from the Shop page.

Rynoka is a multi-brand store — we do not sell a single house label. Each department is curated from a vetted set of Indian manufacturers, labels and artisan units, and the brand for any item is listed in the Product Specifications panel on its product page. A new brand is added only after we sample and inspect its products.

Every department runs on the same Quality & Safety Promise: vetted sourcing, a material and safety review, batch inspection, and a pre-dispatch check on every order. What we check changes by category — build quality and age-safety for toys, stitching, fabric and colourfastness for apparel, finish and durability for handcrafted pieces.

Yes. Our toys use non-toxic, water-based paints, phthalate-free plastics and responsibly sourced woods. Every toy listing shows a recommended age — items marked 3+ may contain small parts, so please follow the age badge on the product page.

Indian law requires BIS IS 9873 for toys sold in India, and we are strengthening documentation with each manufacturing partner. Today our commitment is the Quality & Safety Promise: careful curation, clear labelling, material transparency and inspection before dispatch. Need compliance details for a specific product? Contact us before ordering and we will share what is available for that SKU.

Most of our catalogue is sourced directly from manufacturers and artisan units across Gujarat, including India's toy-making heartland. Handcrafted pieces are made in small batches by hand, so slight variation between pieces is normal — that is the handmade character, not a defect.

Every apparel product page has a Size Guide next to the size selector with garment measurements. Measure a garment you already own and match it to the chart — that is far more reliable than S/M/L alone. Still unsure? WhatsApp us and we will recommend a size.

Every toy listing carries a recommended age range on the product page — start there. If you would like a hand, WhatsApp us the child's age, interests and budget and we will curate 3–5 picks within 1 business day.

Care instructions and fabric or material details are listed in the Product Specifications panel on each product page. As a rule: cold hand-wash or a gentle machine cycle for apparel, no bleach, dry in shade to protect the colour; keep handcrafted pieces dry and store them flat.

Our team is available Monday to Saturday, 10 AM – 7 PM IST. WhatsApp messages and emails sent outside these hours are answered on the next business day.

Yes — we work with preschools, daycares, boutiques, corporate gifting teams and resellers across all four departments. Email support@rynoka.com with your requirement, quantity and delivery pincode and we will share a proforma invoice within 1 business day.

WhatsApp +91 90542 53864, email support@rynoka.com, or use the form on our Contact page. We reply within 1 business day.