Returns & Exchange

You have 3 days from the date of delivery to request a return or exchange. The window is counted from the first successful delivery attempt shown on your courier tracking.

Once we receive and inspect the returned item, refunds are processed to your original payment method within 7-10 business days. COD orders are refunded via bank transfer or UPI.

Yes. We only approve returns where the item arrived damaged, defective, wrong or not as described — so Rynoka bears the full return shipping cost and nothing is deducted from your refund.

We replace the same product when it arrived wrong, damaged or defective — mention “exchange” when you message us and we ship the replacement once the original is picked up, subject to stock. All our products are one size (free size), so we cannot swap sizes or colours, and we do not accept returns for fit or change of mind — please review the size chart on the product page before ordering.

Send us a clear unboxing photo or short video along with your order ID. We prioritise these requests and cover full pickup and replacement costs.

You may start a return, exchange, or refund request within 3 calendar days from the date of delivery (as shown on your courier / order tracking). The window is calculated from the first successful delivery attempt.

We accept a return or exchange when all of the following are true:

• The request is raised within 3 days of delivery.
• The item is unused and unwashed, with its original tags and packaging intact.
• The reason is one of these: the item arrived damaged or defective, you received the wrong item, or the item is significantly different from the product description.

Returns for fit, colour preference or change of mind are not accepted. All our products are one size (free size) — please review the size chart on the product page before ordering.

Returns or exchanges are not accepted in these cases:

• Requests made after the 3-day window from delivery.
• Items that are used, washed, altered or assembled, or are missing their original packaging or tags.
• Hygiene-sensitive items — innerwear, earrings and similar personal-use products.
• Change of mind or fit preference, on any item, including made-to-order handcrafted pieces.
• Customised or personalised items, sale items and gift cards.

None of this limits your rights when the item arrived damaged, defective or wrong — contact us with photos and we will always make that right.

Within the 3-day window you can request an exchange for the same product (e.g. replacement for damage) or, where we agree, store credit toward another purchase. Exchanges are subject to stock availability at our warehouse. If a direct swap is not available, we will offer a refund or credit as per the refund section below.

Once we approve your return and receive the item (or confirm damage from your proof, where pickup is not required), refunds are processed as follows:

• Online payments (UPI, card, net banking, wallets): refunded to the original payment source, usually within 7-10 business days after approval (bank / card networks may add a few days).
• COD (Cash on Delivery) orders: refunded via UPI or NEFT to the details you share, within 7-10 business days of approval.
• Return shipping is paid by us. Because we only approve returns where the item was damaged, defective, wrong or not as described, you are never charged for return shipping — you are refunded the full amount you paid for the product, and the original delivery charge (if any) is refunded as well.

If your order arrives damaged or defective, please share a clear unboxing photo or short video with your order ID as soon as possible, ideally within 3 days of delivery. Where the issue is confirmed, we offer a full replacement or full refund — no questions asked — in line with this policy.

Contact us on WhatsApp or email with:

• Your order number / order ID
• Short description of the issue
• Photos (and video if helpful) of the product, outer box, and any damage

We will confirm the next step: reverse pickup (where available), return address, or immediate resolution. Please reach out within 3 days of delivery for the fastest handling.

Unless otherwise required by law, the following cannot be returned even within the 3-day window:

• Customised or personalised items made to your specification.
• Sale and clearance items, where stated at purchase.
• Gift cards.
• Hygiene-sensitive items — innerwear, earrings and similar personal-use products.

This does not apply when the item arrived damaged, defective or wrong — contact us with photos and we will replace or refund it.